1. Our commitment to your privacy 

Venture Swan Valley respects your privacy and is committed to protecting your personal information. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). 

This Privacy Policy explains how we collect, use, store and disclose your personal information. 

Personal information means information or an opinion that identifies you, or could reasonably identify you. 

2. What personal information we collect 

We may collect personal information that is reasonably necessary to provide our services, including: 

• Name 

• Address 

• Email address 

• Phone number 

• Organisation, school or group details 

• Emergency contact details 

• Medical or dietary information relevant to participation in our programs 

• Payment or billing details 

• Feedback or survey responses 

• Media consent preferences (see Section 12 below) 

You may provide this information when: 

• Making a booking or enquiry 

• Completing forms (including Personal Risk Waivers) online or in person 

• Communicating with us by phone, email or in person 

• Using our website or guest portal 

• Participating in surveys or feedback requests 

3. How we collect personal information 

We collect personal information in a number of ways, including: 

• Directly from you (online, in person, or by phone or email) 

• Through our website or online booking systems 

• From group organisers, schools, or authorised representatives 

• From third parties where required to deliver our services 

If we receive personal information from a third party, we will protect it in accordance with this Privacy Policy. 

4. Why we collect and use personal information 

We collect and use your personal information to: 

• Process bookings and provide our services 

• Communicate with you about your booking or enquiry 

• Provide important updates, safety information or program changes 

• Issue invoices and process payments 

• Meet legal, safety and duty of care requirements 

• Improve our services and programs 

• Send relevant information about our services (where appropriate) 

We may contact you by phone, email, SMS or post. 

5. Disclosure of personal information 

We may disclose your personal information where reasonably necessary, including to: 

• Employees and activity staff 

• Insurers 

• Professional advisers 

• Service providers, contractors or suppliers 

• Emergency services or medical personnel where required 

We may also disclose personal information: 

• To comply with legal obligations, court orders or law enforcement requests 

• To protect the safety, rights or property of Venture Swan Valley, our staff, participants or others 

• In the event of a business transfer or restructure (where permitted by law) 

Where personal information is shared with third parties, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws. 

6. Security of your personal information 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. 

These measures include physical, electronic and administrative safeguards. 

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. Information provided online is at your own risk. 

7. Accessing and correcting your information 

You may request access to the personal information we hold about you, or request corrections if it is: 

• Inaccurate 

• Out of date 

• Incomplete 

• Irrelevant 

• Misleading 

Requests can be made by contacting us using the details below. 

In some circumstances, we may refuse access as permitted under the Privacy Act 1988 (Cth).  

8. Complaints about privacy 

If you believe we have breached the Australian Privacy Principles, you may submit a complaint in writing. 

We take privacy complaints seriously and will respond within a reasonable timeframe. 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 

9. Changes to this policy 

We may update this Privacy Policy from time to time. 
Any changes will be published on our website or made available upon request. 

10. Website information 

(a) Website usage data 

When you visit our website, we may collect non-identifiable information such as: 

• Browser type 

• Operating system 

• Referring website 

• Pages visited 

This information is used in an aggregated way to improve our website and services. 

(b) Cookies 

Our website may use cookies to: 

• Improve user experience 

• Analyse website traffic 

• Remember your preferences 

Cookies are small files stored on your device. You can disable cookies through your browser settings, although this may affect website functionality. 

(c) Third-party websites 

Our website may contain links to third-party websites. 
We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. 

11. Personal Risk Waiver and Media Consent 

As part of participating in our programs, individuals are required to complete a Personal Risk Waiver Form. 

This form includes an optional media consent section: 

MEDIA RELEASE (Optional) 
☐ I give permission for Venture Swan Valley to photograph, film, or record me during activities and use these materials for promotional and marketing purposes (no names will be used). 
☐ I do not give permission to use my image or likeness. 

Providing media consent is entirely voluntary. Your decision will not affect your participation in activities. 

If consent is provided, images or recordings may be used in print materials, digital platforms, social media, and promotional publications. We take reasonable steps to ensure images are used respectfully and appropriately. 

12. Contact us 

If you have questions, requests or complaints regarding your privacy, please contact: 

Venture Swan Valley 
58 Yule Avenue 
Middle Swan WA 6056 
Email: info@ventureswanvalley.com.au